Guest Support Worker

Job Summary

The Guest Support Worker is responsible for the support and safety of Centre guests while in program.  The Guest Support Worker oversees in-house evening activities and during out of business hours assumes responsibility for the facility and guest safety.  The support worker will use a trauma informed/aware approach when working with the guests and staff.  The Guest Support Worker FT and PT may be required to work shifts (rotating: days, evenings, nights, weekend) and possibly double shifts.

Duties and Responsibilities

• Support and direct guests as required, following the Program’s policy and procedures on safety measures.
• Use a trauma informed/aware approach when working with the guests.

• Respect and protect the rights of guests including but not limited to their right to independence, autonomy, and self-determination; their right to choose and practice individual values, beliefs, religion, and culture; their right to privacy and dignity.
• Ensure and maintain guest safety and take remedial action as required
• Deliver the evening and/or weekend programming as planned by the team.
• Provides supportive listening to guests in all areas of concern when needed.
• Encourage open communication among guests when discussing issues, problems, or concerns.
• Ensures commitment to quality, guest safety, and risk management initiatives.
• Assist guests in maintaining respectful behavior
• Support guests in the performance of work assignments
• Support guests that are struggling emotionally.
• Provide support and guidance to the guests as required
• Ensure the maintenance of guest-related policies and procedures
• Ensure guest discharge process and procedures are followed in accordance with policies
• Monitor guest locations on a regular basis for safety
• Role model healthy lifestyle

Knowledge and Abilities

• Demonstrated background and knowledge of Kwakwaka’wakw language, culture, customs, values, beliefs and ceremonies.

• Knowledge and understanding of Gwa’sala – Nakwaxda’xw culture, customs and traditions
• Ability to exercise a trauma informed approach
• Previous experience working in an Indigenous health or wellness environment
• Computer literacy a must

• Excellent problem solving and conflict resolution skills. Good judgment and guest-centered decision making skills in the absence of nurse, supervisor, or counselors; For example, judging seriousness of clients’ mental and physical illness/injury, selecting alternatives,  determining when to call counsellor or boat, intervening in arguments and physical interactions between clients and resolving client complaints, and determining and administering appropriate consequences if circumstances warrant.
• Effective verbal and writing communication skills
• Personal experience in addressing trauma and an active selfcare plan.
• Ability to use compassion and kindness
• A positive and professional approach towards guests, fellow staff and public.
• Problem solving/critical thinking skills and excellent interpersonal skills
• Team player who contributes to positive team development and functioning
• Broad understanding of how to deal with survivors of trauma.

Education & Experience

• Grade 12 completion
• First Aid and C.P.R. Certification
• Human Service Worker certificate/training or commensurate combination of education/training and experience
• Minimum of 2 years experience in a similar position.

Please submit applications to:

Cathie Wilson, Manager

Ḵ̓wa̱la’sta Healing Centre

Gwa’sala-‘Nakwaxda’xw Health & Family Services

515A Scotia Bay

Or send to:

Email (preferred): cathie_wilson@gnhfs.com