Jordan’s Principle Service Coordinator

Position Summary

The Community-Based Service Coordinator supports First Nations and Inuit children, youth, and families in accessing services and supports through Jordan’s Principle and the Inuit Child First Initiative.

This role works directly with families, service providers, schools, health professionals, and government partners to help coordinate access to health, social, and educational supports. The Coordinator plays a key role in reducing barriers and ensuring children receive timely, culturally safe, and appropriate services.

This position is part of a broader provincial network of Community-Based and Regional Service Coordinators working collaboratively across British Columbia.

• Full-Time (35 hours per week)
• Term position until March 31, 2027- with continuation subject to funding renewal

• $35.00 per hour
• Full benefits provided through GNN, after successful three month probation period
• Combination of in-office and remote work

Key Responsibilities

1. Intake, Assessment & Coordination

• Serve as a primary point of contact for First Nations and Inuit children, youth, and families
• Support submission of Jordan’s Principle and Inuit Child First Initiative requests
• Assist with intake, assessment, and coordination of services
• Identify immediate safety or risk concerns and respond according to policy and legislation
• Maintain continuity of care through accurate documentation and follow-up

2. Case Management

• Develop and document coordinated service plans for children and families
• Support access to approved health, social, and educational services
• Assist families with navigating funding approvals and service systems
• Ensure follow-up to confirm services are delivered and needs are met
• Maintain accurate and timely case records

3. Outreach & Community Engagement

• Build and maintain relationships with schools, health providers, and community organizations
• Collaborate with service providers including health professionals, educators, and social service agencies
• Work with Indigenous and non-Indigenous partners to support service coordination
• Promote awareness of Jordan’s Principle and Inuit Child First Initiative supports
• Provide regular updates and reporting to partners and leadership

4. Collaboration & Service Coordination

• Work closely with Regional Service Coordinators and the BC Jordan’s Principle Hub
• Support communication between families and Indigenous Services Canada (ISC)
• Respect existing service relationships within communities
• Share best practices and support coordinated service delivery

5. Appeals & Advocacy Support

• Assist families in preparing and submitting appeals when required
• Support navigation of federal and provincial systems
• Act as liaison between families and ISC when needed

Qualifications

• Bachelor’s degree in Social Work, Health, Education, or related field

OR relevant diploma or certificate in a related human services field may be considered

• Minimum 3 years’ experience in social services, health, education, or case management
• Strong knowledge of Indigenous communities, cultures, and contemporary issues
• Experience working with vulnerable populations and family support systems
• Strong communication skills (oral and written)
• Strong organizational and case management skills
• Ability to work with multiple stakeholders (families, schools, government, health systems)
• Proficiency in Microsoft Office (Word, Excel, email systems)
• Valid BC Driver’s License and reliable vehicle required
• Successful Vulnerable Sector Criminal Record Check required

Assets (Preferred)

• Experience with Jordan’s Principle or Indigenous child and family services
• Knowledge of BC health and social service systems
• Knowledge of Indigenous languages
• Experience in community-based outreach or coordination roles

Additional Requirements

• Strong time management and ability to work independently
• Ability to manage sensitive and confidential information
• Understanding of Indigenous cultural safety and trauma-informed practice

Equity Statement

Pursuant to Section 41 of the BC Human Rights Code, preference may be given to qualified applicants of Indigenous ancestry.

How to apply

Please send cover letter and resume to melissa_allen@gnhfs.com before Wednesday May 6, 2026.